ChatrHealth / Narayana Health
April 2017- January 2018
Narayana Health, Kolkata
In partnership with Narayana Health, ChatrHealth piloted standardized checklists and protocols aimed at improving efficiency and safety before, during, and after medical procedures in surgical operating rooms, and preventing surgical errors.
- 794 patients enrolled
- Clinical Outcomes
- 40% reduction in adverse anesthesia events
- 32.2% reduction in unplanned returns to surgery
- 12.4% reduction in case cancellations
- 27.6% reduction in rescheduled cases
- Initial adoption of the tool was 50%. After senior leadership reinforcement, this rose to 80-90%
- By the end of the pilot, all operating rooms used the tool.
Through this pilot, Chatr Health became more mindful of potential differences in resources and cultures when testing the product in a new market/context. It is important to be aware of the host organization’s technical capabilities and organizational culture regarding new technology. Moving forward, Chatr Health will explore how such factors play into patient engagement, user adoption, and overall piloting.
What partners say
"The TechEmerge program has provided our company with a valuable opportunity to launch our product internationally, as well as obtain feedback regarding scalability in a different healthcare setting. The program has also made possible the access to a vast network of leaders at the forefront of transforming healthcare, both on the provider and the technology side. In addition to mentorship and advice from veterans in the field, the access to potential commercial partnerships with one of the most innovative health systems in the world will serve as the stepping stone to the growth of our company and product."